“We want you to love your Zoobugs and get loads of wear out of them. That’s why we have Kids Promise. We promise to exchange under warranty any breakages within 12 months from when you made your purchase.
Simply send us an e-mail to firstname.lastname@example.org and we will do the rest.
It is important that you keep your proof of purchase somewhere safe. We will need this to assist in your claim”
Why we need this info: So we can identify your purchase and assist in your claim.